Return policy

We want you to be completely satisfied with your purchase. If, for any reason, you need to return or exchange an item, please contact us within 30 days of receiving your order. Our customer service team will guide you through the return or exchange process and provide you with detailed instructions.

Please note that return shipping fees are your responsibility unless the return is due to an error on our part, such as sending you the wrong item or a defective product. In such cases, we will cover the cost of return shipping and provide you with a prepaid shipping label.

Delivery Delays

While we make every effort to ensure that your order is delivered on time, unforeseen circumstances may occasionally cause delays. These may include adverse weather conditions, customs clearance issues, or problems with the courier service.

If we become aware of any significant delays that may affect the delivery of your order, we will promptly notify you via email and provide you with an updated estimated delivery date. We will also work closely with the courier to resolve the issue as quickly as possible and ensure that your order reaches you in a timely manner.

Special Instructions

If you have any special shipping instructions, such as a preferred delivery time or a change of address, please include them in the “Special Instructions” box during the checkout process. We will do our best to accommodate your requests, but please be aware that additional fees or delays may apply in some cases.

For example, if you request a specific delivery time that is outside of our regular business hours, we may need to arrange for special delivery services, which may incur additional charges. Similarly, if you need to change your delivery address after your order has been shipped, we will do our best to make the necessary arrangements, but there may be a delay in delivery and additional fees may apply.

Returns & Exchange Service Commitment

▸ 30-Day Hassle-Free Returns
Returns may be requested within 30 days of receiving the item, provided:
✓ Item is unused and in original condition
✓ Original packaging and accessories are intact
✓ Non-customized/personal care items

▸ Shipping Fee Policy

· Non-quality issues: Buyer covers return shipping fees

· Quality defects/incorrect shipments: Seller covers round-trip shipping

▸ Refund Timeline
Refunds will be processed to the original payment method within 5-10 business days after confirmation of receipt.

▸ Important Notes
Food, cosmetics, and trial-use items are non-returnable. We recommend inspecting the product appearance upon receipt.

▸ Contact Information

For inquiries or concerns regarding these Policy, please contact us at:

NEON MEDIA LLC

E-Mail: beauty@accostume.com

Address: 5855 Brentwood St, Arvada, CO 80004